https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238298#M55039 <P>I just brought an ee sim.tried buying a £30 subsciption,it was declined.i then tried buying a £30 bundle it was declined.so i paid £30 to top up on 150.i was immidiatly send a message saying thanks for buying our £20 bundle.you have £10 left in your account.i called customer services and requested the £20 bundle be cancelled and the £30 one added.he said yes no problem all done...hung up the call and checked,he cancelled the £20 bundle with no refund .i have no data and its asking me to pay £30 to get the bundle im now subscribed too.tried calling them back and the office is now shut..way to go ee you had a new customer for under an hour.....how do i get a refund so i can join a network that wont do stuff like this?</P> Sat, 18 Mar 2023 20:35:11 GMT Williamvann 2023-03-18T20:35:11Z https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238298#M55039 <P>I just brought an ee sim.tried buying a £30 subsciption,it was declined.i then tried buying a £30 bundle it was declined.so i paid £30 to top up on 150.i was immidiatly send a message saying thanks for buying our £20 bundle.you have £10 left in your account.i called customer services and requested the £20 bundle be cancelled and the £30 one added.he said yes no problem all done...hung up the call and checked,he cancelled the £20 bundle with no refund .i have no data and its asking me to pay £30 to get the bundle im now subscribed too.tried calling them back and the office is now shut..way to go ee you had a new customer for under an hour.....how do i get a refund so i can join a network that wont do stuff like this?</P> Sat, 18 Mar 2023 20:35:11 GMT https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238298#M55039 Williamvann 2023-03-18T20:35:11Z https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238301#M55040 <P>PAYG credit is not refundable.</P> <P>You choose a PAYG SIM with a £20 pack. Why did you expect it to give you a £30 pack instead?</P> Sat, 18 Mar 2023 20:45:42 GMT https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238301#M55040 XRaySpeX 2023-03-18T20:45:42Z https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238354#M55053 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3511132">@Williamvann</a></SPAN>&nbsp;</P> <P>Thanks for coming here, I am sorry to hear this has happened.&nbsp;</P> <P>Can you text BALANCE to 150 and let me know the full reply?&nbsp;</P> <P>Leanne.&nbsp;</P> Sun, 19 Mar 2023 09:20:05 GMT https://community.ee.co.uk/t5/Pay-as-you-go/bleep-i-want-a-refund-now/m-p/1238354#M55053 Leanne_T 2023-03-19T09:20:05Z