topic Re: My pack didn't renew but have enough credit in Pay as you go

My pack didn't renew but have enough credit

MonikaM — Sat, 18 Mar 2023 09:22:46 GMT

Hello,

I topped up last night and now have enough credit for 12.50 everthing pack, it should renew today but it hasn't. How can this issue be resolved?

Thanks

Re: My pack didn't renew but have enough credit

Leanne_T — Sat, 18 Mar 2023 10:25:55 GMT

Morning @MonikaM

Thanks for posting 🙂

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

Re: My pack didn't renew but have enough credit

MonikaM — Sat, 18 Mar 2023 10:55:03 GMT

Hi Leanne,

That's what I got in my reply

"To buy your £12.50 VIP Pack again, simply top up £12.50 and your pack will
start automatically."

But it didn't. Anyway I needed my pack to renew so I added another £5 and
it stared working. I hope this issue was just this one time and it will
work normally next month.

Re: My pack didn't renew but have enough credit

Leanne_T — Sat, 18 Mar 2023 11:22:42 GMT

Please let me know if you have any further issues @MonikaM

Leanne 🙂