https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236954#M54899 <P>The account was debited. Screenshot attached.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230313-234309.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/25294i4AA90A8FCE3BA9CE/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20230313-234309.png" alt="Screenshot_20230313-234309.png" /></span></P><P> </P> Mon, 13 Mar 2023 23:44:32 GMT Wink2mos 2023-03-13T23:44:32Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236948#M54897 <P>Top up failed and my bank account was debited with 5 pound. My account was debited on 3rd March 2023 and top up failed. I have contacted my bank after a week and the reversal was not done. My bank has directed me to follow up with my provider. Kindly reverse the failed 5 pound to my account.&nbsp;</P><HR /><P>&nbsp;</P> Mon, 13 Mar 2023 23:29:49 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236948#M54897 Wink2mos 2023-03-13T23:29:49Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236950#M54898 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3501389">@Wink2mos</a>&nbsp;: Is it showing as Pending on your bank a/c or has it actually been debited?</P> <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Mon, 13 Mar 2023 23:34:47 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236950#M54898 XRaySpeX 2023-03-13T23:34:47Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236954#M54899 <P>The account was debited. Screenshot attached.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230313-234309.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/25294i4AA90A8FCE3BA9CE/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20230313-234309.png" alt="Screenshot_20230313-234309.png" /></span></P><P> </P> Mon, 13 Mar 2023 23:44:32 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236954#M54899 Wink2mos 2023-03-13T23:44:32Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236967#M54900 <P>That's not an EE charge; it's SureStream Digital's &amp; it's not even for an EE top-up amount.</P> Tue, 14 Mar 2023 01:48:40 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed/m-p/1236967#M54900 XRaySpeX 2023-03-14T01:48:40Z