topic Re: Top up PAYG phone - stuck at "Go to Menu > Top Up" in Pay as you go

Top up PAYG phone - stuck at "Go to Menu > Top Up"

TheBeardyMan — Mon, 13 Mar 2023 19:20:21 GMT

I'm trying to top up my PAYG phone. According to the website, the steps are:

Log in to My EE.
Go to Menu > Top up

I've done the first step "Log in to My EE", but I'm stuck at the second step "Go to Menu > Top Up". The first step "Log in to My EE" takes me to the URL https://ee.co.uk/app/landing-tmuk, but I don't see "Menu > Top Up" on that page.

How do I navigate to "Menu > Top Up" from https://ee.co.uk/app/landing-tmuk?

Re: Top up PAYG phone - stuck at "Go to Menu > Top Up"

XRaySpeX — Mon, 13 Mar 2023 19:34:53 GMT

@TheBeardyMan : The Menu is the 3 horizontal lines @ top L of that landing page. It then slides in from the L, incl. Top-up.

Re: Top up PAYG phone - stuck at "Go to Menu > Top Up"

TheBeardyMan — Mon, 13 Mar 2023 19:51:26 GMT

OK, I was able to make the 3 horizontal lines appear by moving the tab to a new window and reducing it's width, but the only items in the menu are "EE Community" and "Log Out".

Re: Top up PAYG phone - stuck at "Go to Menu > Top Up"

XRaySpeX — Mon, 13 Mar 2023 21:49:41 GMT

You have no numbers registered to it. Haven't you registered your PAYG no. to it already? You need to 1st before you may top-up via MyEE.

Re: Top up PAYG phone - stuck at "Go to Menu > Top Up"

FR06 — Sun, 14 Jul 2024 11:06:31 GMT

same here . worst experience EVER . i use to have the link to pic and choose how much data i plan to use . but now the URL has disappeared and it is nowhere to be found online . i have been at this for an hour straight and it is virtually impossible to find it . logged in . linked device etc.. nada.

Re: Top up PAYG phone - stuck at "Go to Menu > Top Up"

Leanne_T — Sun, 14 Jul 2024 12:23:01 GMT

Hi there @FR06

Thanks for coming here 🙂

Can you view remaining data and available add-ons using the add-on.ee.co.uk link?

Thanks.

Leanne 🙂