Refund my money

Aanet — Mon, 13 Mar 2023 07:24:05 GMT

Hello

I am writing to bring to your attention an issue that has caused me inconvenience and financial loss. Last month, while I was traveling, I bought a 100 GB package for my internet usage. However, I did not register for the automatic package extension, as I prefer to buy the 5 pound package every time.

Unfortunately, yesterday, when my package expired, I was shocked to see that you had automatically extended my 100 GB package without my permission. This resulted in a deduction of £27 from my account, which has caused me considerable financial inconvenience.

I would like to request an immediate refund of the £27 that was deducted from my account without my consent. I would also like to request that the automatic extension stop on my account, as I never authorized it. Additionally, I have 95 GB of data left from the previous package, which I would like to roll over to my £5 package.

I hope that you can resolve this issue promptly, and I look forward to hearing from you soon regarding the refund and rollover of my data. Thank you for your prompt attention to this matter.

Sincerely,
[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Refund my money

James_B — Mon, 13 Mar 2023 07:47:52 GMT

Hi @Aanet,

Welcome to the EE Community. 🙂

Was it a pay as you go or pay monthly SIM you purchased?

What is your plan listed as in My EE?

Thanks

James

Re: Refund my money

XRaySpeX — Mon, 13 Mar 2023 13:19:13 GMT

@Aanet : You cannot not register for the automatic pack renewal; it is automatic. You can however stop it recurring by texting STOP PACK to 150. It's like you are opted in by default but you can explicitly opt out.

Also, I don't think there is any longer a £5 pack.

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