topic EE PAYG - No data on £30 100GB Sim in Pay as you go

EE PAYG - No data on £30 100GB Sim

Bubba2000 — Sat, 11 Mar 2023 14:40:27 GMT

Hi there.

Just purchased a (zero, no contract) 100gb PAYG sim from EE.

The sim arrived today, but I'm unsure how it works.

I received 2 pieces of paper saying that: £20 & £10 top-up will be added in 2 days. Does this sound right?

Thanks.

Re: EE PAYG - No data on £30 100GB Sim

Northerner — Sat, 11 Mar 2023 16:57:12 GMT

Hi @Bubba2000

Where did you buy the SIM from?

Thanks

Re: EE PAYG - No data on £30 100GB Sim

Bubba2000 — Sat, 11 Mar 2023 17:54:59 GMT

Hi there.

I purchased it directly from the EE website.

There's no data, and I checked the balance via 150 (AL), but comes back as zero.

Thanks.

Re: EE PAYG - No data on £30 100GB Sim

XRaySpeX — Sat, 11 Mar 2023 18:16:03 GMT

@Bubba2000 : The £20 & £10 top-up doesn't sound right with both but in 2 days time is usual. How much did you pay for it? That's how much you'll get in 2 days time. You won't be able to get any data until it's topped up.

Re: EE PAYG - No data on £30 100GB Sim

Bubba2000 — Sat, 11 Mar 2023 20:43:58 GMT

I paid: £29.99 for it (opted for the 100GB plan).

There was nothing re: topping up the sim to activate it, just the following info on both pieces of paper:

'Your chosen pack will start will start as soon as you call, text, or browse'

'Your £10/£20 top up will be added to your account within 2 days'

Re: EE PAYG - No data on £30 100GB Sim

Katie_B — Sun, 12 Mar 2023 08:07:36 GMT

Hello @Bubba2000.

Since your last post has your pack activated?

Katie

Re: EE PAYG - No data on £30 100GB Sim

Bubba2000 — Sun, 12 Mar 2023 12:02:21 GMT

Hi Katie.

No, afraid no data.

I put the sim into my router, and a tab came up and displayed an EE page:

You don't have any data

Get online with a data add-on

http://add-on.ee.co.uk/payg-redirect

Re: EE PAYG - No data on £30 100GB Sim

Katie_B — Sun, 12 Mar 2023 13:07:47 GMT

Thanks for getting back to me @Bubba2000.

I would recommend giving us a call so our customer care team can take a further look at this for you.

Katie

Re: EE PAYG - No data on £30 100GB Sim

Bubba2000 — Mon, 13 Mar 2023 12:42:44 GMT

I just can't seem to get thru to anyone via: 07953 966 150.

Is there a number I can call to speak to someone re PAYG?

Re: EE PAYG - No data on £30 100GB Sim

XRaySpeX — Mon, 13 Mar 2023 12:51:48 GMT

Try calling CS on the Freephone no. in my sig.

Re: EE PAYG - No data on £30 100GB Sim

Bubba2000 — Mon, 13 Mar 2023 13:14:40 GMT

Ok managed to speak to someone in the PAYG Care Team, and he sorted it out.

Many thanks for your help here on the EE forum!

Re: EE PAYG - No data on £30 100GB Sim

XRaySpeX — Mon, 13 Mar 2023 13:20:24 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.