topic I have a Alcatel Phone and is saying "Couldn't Register" in Pay as you go

I have a Alcatel Phone and is saying "Couldn't Register"

tonyluton — Tue, 07 Mar 2023 19:53:15 GMT

I have a Alcatel Phone and it is saying "Couldn't Register"

I have re started the phone,

Re: I have a Alcatel Phone and is saying "Couldn't Register"

XRaySpeX — Tue, 07 Mar 2023 19:54:34 GMT

Couldn't register for what?

Re: I have a Alcatel Phone and is saying "Couldn't Register"

tonyluton — Thu, 09 Mar 2023 15:19:51 GMT

XRaySpeX

I don't know , that is why I am asking in the forum

Re: I have a Alcatel Phone and is saying "Couldn't Register"

XRaySpeX — Thu, 09 Mar 2023 15:31:35 GMT

What were you doing at the time?

Re: I have a Alcatel Phone and is saying "Couldn't Register"

tonyluton — Thu, 09 Mar 2023 21:48:06 GMT

@XRaySpeX

I turned the phone on , it hadn't been turned on for about 2 weeks . It came up with the message "Couldn't Register"

Re: I have a Alcatel Phone and is saying "Couldn't Register"

Christopher_G — Fri, 10 Mar 2023 07:46:12 GMT

Is it a contract SIM card or pay as you go, @tonyluton?

If it is pay as you go, when did you last use it to make a call or send a text message?

Chris

Re: I have a Alcatel Phone and is saying "Couldn't Register"

tonyluton — Fri, 10 Mar 2023 22:04:52 GMT

@Christopher_G

It is a pay as you go phone , not used since April 2022.;To send a text message .

Re: I have a Alcatel Phone and is saying "Couldn't Register"

XRaySpeX — Fri, 10 Mar 2023 22:12:18 GMT

@tonyluton : Your PAYG SIM has gone into hibernation & then deactivated completely after such a long time of non-chargeable use.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.