topic Re: Top up in Pay as you go

Top up

kylebmclaughlin — Mon, 06 Mar 2023 14:02:08 GMT

Hi I've used my top up to buy a pack and I would like it put onto my account asap as my data has gone and I'm needing it for school work. Either put it back onto my top up and I can buy an add on for more data or can you restart my pack please.

Re: Top up

Leanne_T — Mon, 06 Mar 2023 15:30:14 GMT

Hi @kylebmclaughlin

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Is the pack due to renew today?

Leanne 🙂

Re: Top up

XRaySpeX — Mon, 06 Mar 2023 19:55:36 GMT

Text NOW to 150 to start the pack you just bought early & replace the existing pack which has run out of data.

Re: Top up

Annabrito7 — Fri, 10 Mar 2023 13:18:49 GMT

BALANCE

I need to top up and my app is not working

Re: Top up

Katie_B — Fri, 10 Mar 2023 14:47:48 GMT

Hello @Annabrito7.

Please could you retry the app and let us know if this now works?

Katie