topic Re: New SIM I payed but no credit in Pay as you go

New SIM I payed but no credit

JosephXylon — Thu, 09 Mar 2023 17:47:39 GMT

Hi,

I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.

My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.

I have checked my bank and I can see the payment of £15 on the 6th.

What is going on?

XRaySpeX — Thu, 09 Mar 2023 18:13:27 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

JosephXylon — Thu, 09 Mar 2023 18:36:17 GMT

Hi XRaySpeX, it looks like this:

Your current balance as of today 18:30 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX — Thu, 09 Mar 2023 18:38:17 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

JosephXylon — Fri, 10 Mar 2023 05:00:34 GMT

Thanks for your ideas XRaySpeX,

However I think I figured out why.

When I re-read the leaflet included with the SIM it says "Your £15 top up will be added to your account within two days".

So hopefully by tomorrow.

XRaySpeX — Fri, 10 Mar 2023 06:07:03 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

JosephXylon — Mon, 13 Mar 2023 08:02:45 GMT

Well it's now been more than two days and my credit still hasn't gone in...

James_B — Mon, 13 Mar 2023 08:11:32 GMT

Please get in touch with Customer Care so a member of the team can a take a look at your account.

They'll be happy to help.

James

JosephXylon — Mon, 13 Mar 2023 13:07:29 GMT

Alright I called them and they fixed it. Not sure what the problem was.

James_B — Mon, 13 Mar 2023 13:10:24 GMT

That's great news @JosephXylon

Thanks for letting us know. 🙂

James