topic Re: Credit not being used when making calls in Pay as you go

Credit not being used when making calls

hall68 — Wed, 08 Mar 2023 10:08:53 GMT

Hello,

Is EE giving away free call time by any chance? My old phone has credit on it so I tried to use it. The credit balance is the same as before I made a call. Tried it a second time still the same. My calls are recorded on account but no charge.

Re: Credit not being used when making calls

Jon_K — Wed, 08 Mar 2023 12:06:37 GMT

Hi @hall68

Can you text AL to 150 and let us know the response?

You may have some minutes or a pack set up.

Jon

Re: Credit not being used when making calls

hall68 — Wed, 08 Mar 2023 12:45:34 GMT

Hi,

Thanks for your reply. My credit was and still is £5.80. I have looked on my usage it says I have 60 minutes and have now used 57 this isn't usually on the account. I assume I have been given 60 free minutes for some reason as the minutes are coming off but the credit amount stays the same. I only use this phone occasionally. I don't have a pack.

Re: Credit not being used when making calls

Jon_K — Wed, 08 Mar 2023 15:04:13 GMT

Thanks @hall68

If you haven't added the minutes yourself, it looks like it may be a free bundle.

Any calls you make will come from the minutes bundle until it runs out, then it will use your credit again.

Jon

Re: Credit not being used when making calls

hall68 — Wed, 08 Mar 2023 15:34:41 GMT

Hello,

Yes it was a value bonus 60 Minutes. I had a look on my account.

Thanks

Re: Credit not being used when making calls

Jon_K — Wed, 08 Mar 2023 15:36:55 GMT

That's great, @hall68 🙂

I hope you make the most of the bonus minutes.

Jon