topic Re: First bill in Pay as you go

First bill

Francesca197 — Tue, 07 Mar 2023 10:31:39 GMT

Hi I am trying to load my package on my pay as you go

I go to my bank details to rollover every 30 day

Then no minutes appear so what am I doing wrong.

Thanks

Re: First bill

XRaySpeX — Tue, 07 Mar 2023 10:50:13 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

There are no bills with PAYG. It's PAYG.

Re: First bill

Francesca197 — Tue, 07 Mar 2023 12:53:14 GMT

I am new to EE.

My first top up was on the phone to lady working PAYG SIM only

That has run out how can but I have been trying to buy one for days

Is the system down because nobody gets a answer which really bad

We cannot use our phones for 4 days

Re: First bill

XRaySpeX — Tue, 07 Mar 2023 13:05:12 GMT

@Francesca197 : What is it you can't do?

Top-up again your credit with money? OR
Buy a pack with your resulting credit?

Re: First bill

Katie_B — Tue, 07 Mar 2023 13:07:13 GMT

Hello @Francesca197.

Please could I confirm what it is you are trying to purchase, are you looking to top up and purchase a pack for your pay as you go SIM?

Speak soon,

Katie

Re: First bill

Francesca197 — Tue, 07 Mar 2023 17:04:35 GMT

@Katie_B wrote:
Hello @Francesca197.
Please could I confirm what it is you are trying to purchase, are you looking to top up and purchase a pack for your pay as you go SIM?
Speak soon,
Katie

I have worked out my first rollover of minutes and payment never happened
Is this correct

Re: First bill

Leanne_T — Tue, 07 Mar 2023 17:17:02 GMT

Hi @Francesca197

Thanks for coming back to us.

Can you text BALANCE to 150 and let us know the full reply?

Leanne.

Re: First bill

Francesca197 — Tue, 07 Mar 2023 17:58:41 GMT

Yes it says 0.00

Re: First bill

Leanne_T — Tue, 07 Mar 2023 18:05:24 GMT

Can you let me know the full reply for pack and allowance details please @Francesca197?

Leanne.

Re: First bill

Francesca197 — Tue, 07 Mar 2023 18:59:41 GMT

Yes it was a £10 package for 500 minutes and unlimited texts. Thanks

Re: First bill

Francesca197 — Tue, 07 Mar 2023 19:02:04 GMT

I have also gone through security with my bank account too pay £9 on a rollover

So I expected £9 to be taken.

Re: First bill

XRaySpeX — Tue, 07 Mar 2023 19:03:33 GMT

That's what AL is actually saying, is it? Or just what you think it should be? We're asking for the full AL response to see what it actually is.

Re: First bill

Francesca197 — Tue, 07 Mar 2023 20:42:37 GMT

I have worked it out my roll over package never renewed itself

It did not take money out of my bank account or give me minutes

And it should have done 4: Days ago

Re: First bill

XRaySpeX — Tue, 07 Mar 2023 21:25:37 GMT

Looks like you haven't Set-up your Direct Card Payment.

In the meantime top-up with £10 & text PACK10 to 150. Then what does AL to 150 fully tell you?

Re: First bill

Francesca197 — Wed, 08 Mar 2023 15:12:11 GMT

I have set up card payment and why have Ee not taken it

I cannot text anyone my balance zero

Do EE take the of my card every 30: days so why has this not happened

Re: First bill

Francesca197 — Wed, 08 Mar 2023 15:30:07 GMT

i have tried adding on a pack 10 it won't work

Is EE always like this I have only been with you 6 weeks

Re: First bill

Leanne_T — Wed, 08 Mar 2023 15:31:34 GMT

Hi @Francesca197

Please call us and our pay as you go care team will get this looked into for you.

For ways to get in touch, see our Contact us, Help page.

Thanks.

Leanne.