topic Additional number to app in Pay as you go

Additional number to app

ASSAFSHANI — Fri, 03 Mar 2023 09:03:25 GMT

Hi, I want to add 2 PAYG numbers to my APP. Is that possible??

Re: Additional number to app

Leanne_T — Fri, 03 Mar 2023 11:27:41 GMT

Thanks for coming here 🙂

Yes this is possible if all numbers on the account are on pay as you go. If you log into the My EE app and select menu > account settings > add account.

Thanks 🙂

Leanne.

Re: Additional number to app

ASSAFSHANI — Fri, 03 Mar 2023 11:54:57 GMT

Hi,

Sorry but could not find that option

Best regards,
*******************

[mod edit: personal details removed from the forum]

Re: Additional number to app

Leanne_T — Fri, 03 Mar 2023 11:57:33 GMT

In this case, can you log into your My EE account online through a web browser @ASSAFSHANI

Then select menu > account settings > add an account, does this work for you?

Leanne.

Re: Additional number to app

ASSAFSHANI — Fri, 03 Mar 2023 13:37:32 GMT

Hi

Indeed the website gave me the option. Bit I am unable to register this number. Actually the number is old so maybe it is void.

The number is xxxxxxxxxxx, puk xxxxxxxx and the sim itself xxxxxxxxxxxx

Can you.kindly let me.know if thus can be recharged or is this void by now.

Thanks.

Best regards,

xxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Additional number to app

Schockwave — Fri, 03 Mar 2023 13:46:07 GMT

@ASSAFSHANI , if you have not made a chargeable call or text on the number you are unable to add, then it could have gone into hibernation or completely gone, take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642