topic Re: My credit being used despite having a monthly PAYG pack in Pay as you go

My credit being used despite having a monthly PAYG pack

Smt69 — Tue, 28 Feb 2023 14:29:50 GMT

I have a small credit on my EE account and my monthly pack is renewed using a card every month. However, I can see my credit going down and I am not sure why this happens. I know that photo messages are not included in the monthly pack but what else is excluded?

Any ideas?

Re: My credit being used despite having a monthly PAYG pack

Katie_B — Tue, 28 Feb 2023 17:01:31 GMT

Hello @Smt69.

Have you made any calls to premium rate numbers? such as 0845 numbers.

Katie

Re: My credit being used despite having a monthly PAYG pack

XRaySpeX — Tue, 28 Feb 2023 17:17:26 GMT

Calls & texts from UK to non-UK nos.

Re: My credit being used despite having a monthly PAYG pack

Smt69 — Tue, 28 Feb 2023 17:52:26 GMT

Hi Katie

No, I did not call any premium rate numbers.

Re: My credit being used despite having a monthly PAYG pack

Leanne_T — Wed, 01 Mar 2023 07:44:54 GMT

Hi @Smt69

Can you text BALANCE to 150 and let us know the full reply?

How much credit has been used?

Leanne 🙂

Re: My credit being used despite having a monthly PAYG pack

Smt69 — Thu, 02 Mar 2023 15:10:16 GMT

Hi Leanne

The value of credit used is only £0.40 which is not a lot. I am more interested to know what items are chargeable outside the 30 day pack.

Many thanks

Soha

Re: My credit being used despite having a monthly PAYG pack

Leanne_T — Thu, 02 Mar 2023 15:31:58 GMT

Hi @Smt69

Thanks for coming back to me.

The pack can be used for UK mobiles and landline calls and texts.

Any photo messages, premium rate calls and international calls and texts are not included. Calls to customer services are 25p per call.

Leanne.

Re: My credit being used despite having a monthly PAYG pack

XRaySpeX — Thu, 02 Mar 2023 15:57:24 GMT

Most likely an MMS (Picture Msg) for 40p. Putting emojis in a text turns them into MMS.