topic Re: EE spam call feedback in Pay as you go

EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 12:42:22 GMT

Hi, wanted to share my feedback about the call I received from EE marketing dept. They were very insistent offering me a "good deal" to subscribe for 24 month, I said thank you, I don't need it please keep everything as it is.

And then I was charged for this call. How is this possible? You call me with something I don't need and make me pay for it?

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 12:50:10 GMT

What no. were you called from?

Re: EE spam call feedback

bristolian — Tue, 28 Feb 2023 12:50:46 GMT

What makes you think you were charged for receiving a call?

If you're roaming abroad, then yes - incoming calls are chargeable, regardless of who they're from.

Incoming calls in the UK are free.

Re: EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 12:51:54 GMT

Number was: 0191 516 1645

Re: EE spam call feedback

James_B — Tue, 28 Feb 2023 12:56:20 GMT

Hi @Ballsbreak,

If you'd like to update your contact preferences to opt out of marketing calls, please get in touch with Customer Care on 150.

Thanks

James

Re: EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 12:56:55 GMT

This morning i'm -25p, I have unlimited package and it was the only voice call I had.

And there is only one 25p service in the price list.

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 12:59:26 GMT

You were not called by the EE marketing dept. but by ResQ, 1 of EE's Direct partners . You should not be charged for it.

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 13:06:59 GMT

You're on PAYG? That 25p / call charge is only when you call them, not for incoming.

Re: EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 13:11:55 GMT

No, I have monthly pack. That's why I'm surprised. I pay monthly with the limits I'm happy to have, but still they find a way to take some more.

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 13:14:12 GMT

You have a 30-day pack. That's PAYG.

Re: EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 13:20:29 GMT

What is the difference between pay-as-you-go and others? Can I migrate to differetn subscription?

Re: EE spam call feedback

Ballsbreak — Tue, 28 Feb 2023 13:25:30 GMT

Anyway PAYG or whatever, I had enough to pay for the next month, they called me and charged this miserable 25p, and I cannot top-up 25p but 5 pounds minimum )) I'm sure they are doing this for reason.

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 13:43:19 GMT

@Ballsbreak :

With PAYG you have no commitment. You may stop paying whenever you like.
On contract you are committed to pay each month, usually for at least 12 months. You need to call EE to give 30 days notice in order to cancel it.

If you wish to change to a diff pack, top-up enough to buy it, text ALL PACKS to 150 & choose the pack you want. It will replace your existing pack when that expires. If you want it to start at once text NOW to 150.

Re: EE spam call feedback

XRaySpeX — Tue, 28 Feb 2023 13:42:21 GMT

@Ballsbreak : Complain to EE that you've been charged for an incoming call while in UK.