topic Subscription pack in Pay as you go

Subscription pack

SUG60 — Mon, 27 Feb 2023 07:24:55 GMT

I thought I had cancelled the £20 subscription pack but Customer care told me i still have it and just need to switch to change to the £10 pack but the account says I don’t have a subscription pack. It’s for my fathers phone which I don’t have access to so I don’t have the 150 option. Can anyone advise?

Re: Subscription pack

Leanne_T — Mon, 27 Feb 2023 09:40:55 GMT

Hi @SUG60

Thanks for coming to the community.

Are you able to select another pack in the My EE account?

Can your father text ALL PACKS to 150 and reply using the pack code he would like to activate?

Leanne.

Re: Subscription pack

SUG60 — Mon, 27 Feb 2023 18:08:10 GMT

I’ve managed to solve the problem through customer services.

Thanks!

Re: Subscription pack

Leanne_T — Tue, 28 Feb 2023 07:51:54 GMT

Thanks for coming back and letting me know @SUG60

Leanne 🙂