topic Re: New pay as you go sim, plan not starting. in Pay as you go

New pay as you go sim, plan not starting.

seajeel — Fri, 24 Feb 2023 11:21:18 GMT

Hey there, would appreciate any help! I bought a pay as you go sim along with a £20 pack for it that was supposed to include unlimited texts and minutes as well as as 30GB of data.

It said my £20 top up would be added within two days, it's been 3 now and still no sign of it activating. When I text "AL" to 150 I am greeted with:

"Your current balance as of today 10:58 is £0.00. For more info on your packs, add-ons or free boosts go to MyEE. ee.co.uk/myee

For info on our other text services, reply HELP or go to ee.co.uk/textservices"

When checking my EE page I was shown nothing in my allowances, I will attach a screenshot for reference.

If it is any help, I transferred my old number over to this sim card as I need it for almost everything.

Thanks for reading and any help would be greatly appreciated! 🙂

-Corey

Re: New pay as you go sim, plan not starting.

XRaySpeX — Fri, 24 Feb 2023 14:25:08 GMT

Where'd you buy it? Did you pay £20 for it?

It would seem that your £20 top-up hasn't arrived yet. I'd take it up with the seller.

Re: New pay as you go sim, plan not starting.

seajeel — Fri, 24 Feb 2023 21:32:50 GMT

I ordered it from the EE website and had it shipped to my house.

Re: New pay as you go sim, plan not starting.

seajeel — Fri, 24 Feb 2023 21:34:37 GMT

It was the "recommended" one where it gives you 70GB instead of just 30GB.

I have checked my bank statement and the money for it was taken out on the 21st.

Re: New pay as you go sim, plan not starting.

James_B — Sat, 25 Feb 2023 08:52:58 GMT

Hi @seajeel,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can make sure your pack is added to your account.

They'll be happy to help.

James

Re: New pay as you go sim, plan not starting.

seajeel — Sat, 25 Feb 2023 11:41:59 GMT

Thanks for this, gave them a call and they sorted it for me!

Brilliant support team! 🙂

Re: New pay as you go sim, plan not starting.

James_B — Sat, 25 Feb 2023 11:46:00 GMT

That's great news @seajeel

Thanks for letting me know. 🙂

James