topic Re: Need my old number in Pay as you go

Need my old number

aslimalik69 — Thu, 23 Feb 2023 23:59:31 GMT

Dear EE Customer Service Team,

I am writing this email to request your assistance in retrieving my old phone number. I have been an EE customer for several months, and I previously used this number with my EE account. However, I had to switch to a different number due to some personal reasons.

Recently, I realized that I have attached this old phone number to my Google account and Fiverr account, and it is causing me some inconvenience. Therefore, I would like to reactivate this phone number and use it again with my EE account.

I kindly request your assistance in retrieving this number and reactivating it on my EE account as soon as possible. Please let me know the steps I need to follow and any additional information you require to complete this process.

Sincerely,

Adeel

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Need my old number

XRaySpeX — Fri, 24 Feb 2023 00:36:45 GMT

Sounds like your PAYG SIM has gone into hibernation or even been deactivated for ever.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Need my old number

Leanne_T — Fri, 24 Feb 2023 07:02:49 GMT

Hi @aslimalik69

Thanks for coming here.

Have you changed the number on your EE account and would like the previous number again?

Is the SIM card working for calls and texts?

Leanne.

Re: Need my old number

aslimalik69 — Fri, 24 Feb 2023 09:05:07 GMT

Yes i want that old number because i need this number. As this number attached to my Google and Fiverr account. I can't access to my account without this number. My request is to i want to activate this number. How i can get that old number?

Kind Regards

Re: Need my old number

Leanne_T — Fri, 24 Feb 2023 09:17:51 GMT

Hi @aslimalik69

I am sorry once the number is changed the old number would be unavailable.

You can try calling us on 150 to see if there is any way the team can allocate this number back for you.

Leanne.

Re: Need my old number

XRaySpeX — Fri, 24 Feb 2023 12:55:28 GMT

Posted in the open:

@aslimalik69 wrote:

Hey i bought this number pay as a go. Didn't recharge it. But i want to use this number as my contract is finished. Plu my Google account and my Fiverr account is attached to this account. I request you to activate this number for me or what i need to do to get this number.

Please reply me. I will be thankful.

Re: Need my old number

XRaySpeX — Fri, 24 Feb 2023 13:03:50 GMT

@aslimalik69 : I've already answered you but you did not answer my Q. If you have not used this no. for over 9 months you have lost it completely. You will need to inform Google and Fiverr that you no longer use this no. & give them a new no.