topic Re: Service on demand in Pay as you go

Service on demand

Amisingleton — Wed, 09 Nov 2022 09:24:29 GMT

Hi I’ve just topped up my phone, and I’ve now received a tx to say I’ve entered into a service on demand, can you please opt me out if this

thanks

Re: Service on demand

Christopher_G — Wed, 09 Nov 2022 11:50:56 GMT

Could you send us a screenshot of the message please, @Amisingleton?

We'll do our best to help.

Chris

Re: Service on demand

Jfjennajf — Tue, 13 Dec 2022 10:04:32 GMT

The same thing has happened to me how do I opt out???

Re: Service on demand

Christopher_G — Tue, 13 Dec 2022 12:29:38 GMT

Could you send us a screenshot of the message please, @Jfjennajf.

Chris

Re: Service on demand

PollyP81 — Tue, 20 Dec 2022 14:12:49 GMT

Hi,

this has also happened to me. I do not want the service on demand system.

how do I remove this or delete this?

thanks

Re: Service on demand

James_B — Tue, 20 Dec 2022 14:23:42 GMT

Hi @PollyP81,

Welcome to the EE Community. 🙂

What was the full text you received?

James

Re: Service on demand

Mo1235 — Fri, 30 Dec 2022 17:41:53 GMT

Yes the same thing had just happened to me, I don’t even know what it means but I want to opt out.

Re: Service on demand

Leanne_T — Sat, 31 Dec 2022 07:18:14 GMT

Hi @Mo12345

Could you attach a screenshot of the full message you have received and from which number?

Leanne 🙂

Re: Service on demand

DanDan9490 — Sun, 19 Feb 2023 10:27:46 GMT

I’ve just received the same thing! And it’s from 150. I don’t want this, and there is no actual link to click on for you to cancel

Re: Service on demand

Jon_K — Sun, 19 Feb 2023 13:41:38 GMT

Hi @DanDan9490

I'd recommend speaking with our Customer Care team so they can remove this from your account.

Jon

Re: Service on demand

DanDan9490 — Sun, 19 Feb 2023 19:46:38 GMT

Would it be where I tried to do an automatic top up for my number using my debit card?

Re: Service on demand

XRaySpeX — Sun, 19 Feb 2023 22:17:34 GMT

@DanDan9490 : It's just PAYG. If you don't buy anything, you won't be charged to your card. If you do buy something it will auto charged to your card. What could be simpler?

Re: Service on demand

Leanne_T — Mon, 20 Feb 2023 10:14:23 GMT

Hi @DanDan9490

If you would like to remove this option, please call us on 150.

Please see our How do I set up card payments for pay as you go? Help page for more details 🙂

Leanne.