topic Re: Switching from pack15 to pack20 not getting the 40gb bonus data :( in Pay as you go

Switching from pack15 to pack20 not getting the 40gb bonus data :(

Downe — Sun, 19 Feb 2023 08:37:17 GMT

Hi,like the topic say i switched from pack 15 to pack 20 and i did not get the extra data,will i get it or i just screw my self ?

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Jon_K — Sun, 19 Feb 2023 09:27:57 GMT

Hi @Downe

I'm sorry to hear this.

I'd recommend contacting our Customer Care team so they can check your account.

Jon

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Downe — Sun, 19 Feb 2023 10:04:12 GMT

And how do i contact them ?

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Jon_K — Sun, 19 Feb 2023 10:35:08 GMT

You can call 150 from your phone or use another number from our Contact Us page, @Downe.

Jon

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Downe — Sun, 19 Feb 2023 10:44:34 GMT

Is there any online chat form or the only way is via phone call?

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Jon_K — Sun, 19 Feb 2023 13:42:37 GMT

You can also find a link to live chat on the get in touch page, @Downe.

The option will appear when an advisor is available.

Jon

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

XRaySpeX — Sun, 19 Feb 2023 14:40:37 GMT

There is no Live Chat on PAYG.

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

XRaySpeX — Sun, 19 Feb 2023 14:49:32 GMT

Why do you think you should be getting an extra 40GB data when you switch from the £15 pack to the £20 pack? Did you get any extra data with the £15 pack?

You only get the the extra 40GB data when you buy the £20 pack in the 1st place. As you bought the £15 pack you get no extra data & it is too late now to switch to the £20 pack. If you wanted the extra data you should've bought the £20 pack from the EE Shop, not the £15 pack.

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

Downe — Sun, 19 Feb 2023 16:30:15 GMT

When i bought the £15 pack,there was a promotion on it for 6 months 50gb,the time has passed and my promotion ended i saw that there is promotion on the £20 pack i switch to it,for my suprise no extra data so like i say i guess i screw my self thanks for nothing tho

Re: Switching from pack15 to pack20 not getting the 40gb bonus data :(

XRaySpeX — Sun, 19 Feb 2023 18:50:40 GMT

The promotion on the £20 pack hasn't ended. It's still on sale at the EE shop but you would need to buy a new SIM from there to get it. You can't get it by switching packs on an existing SIM.