topic Pay as you go number to monthly contract in Pay as you go

Pay as you go number to monthly contract

J1108 — Tue, 07 Feb 2023 20:54:51 GMT

Hi I just bought a monthly contract phone on the same ee account as my pay as you go one. How would I be able to merge my pay as you go number onto my monthly phone ?

Re: Pay as you go number to monthly contract

bristolian — Tue, 07 Feb 2023 21:01:10 GMT

PAYG & pay-monthly are different accounts, one is monthly billed while the other isn't. So I'm unsure what you mean by buying a new phone on the same account.

If you had transferred your line via the switch to pay monthly service, your number would have transferred automatically. You should contact EE C/S on 150 to resolve this.

Re: Pay as you go number to monthly contract

XRaySpeX — Tue, 07 Feb 2023 21:41:58 GMT

@J1108 probably bought a contract phone while logged into their PAYG MyEE a/c, which is possible but doesn't add the contract no. to the PAYG a/c.

Re: Pay as you go number to monthly contract

J1108 — Tue, 07 Feb 2023 22:00:40 GMT

Would I be able to move my pay as you go number to the contract phone?

Re: Pay as you go number to monthly contract

XRaySpeX — Tue, 07 Feb 2023 22:25:44 GMT

Yes, just phone CS & ask for your PAYG no. to be moved to your contract SIM.

Re: Pay as you go number to monthly contract

Leanne_T — Wed, 08 Feb 2023 07:50:00 GMT

Morning @J1108

Thanks for coming here.

If you would like to transfer the pay as you go number to the new contract please call us on 150 as @XRaySpeX and @bristolian have advised. The team will be happy to help.

Let us know how you get on.

Leanne.