topic can't top up in Pay as you go

can't top up

Andrenaje — Mon, 06 Feb 2023 22:04:22 GMT

Hi, I am trying to top up my line from mobilerecharge.com and from EE's website but EE keeps denying my payment. Does this happen to anyone else?

Thanks!

Re: can't top up

XRaySpeX — Mon, 06 Feb 2023 23:02:07 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: can't top up

Andrenaje — Mon, 06 Feb 2023 23:11:52 GMT

Many thanks for the advice, I have just tried but it didn't work, message
'some errors occurred' keeps showing up.

Re: can't top up

Leanne_T — Tue, 07 Feb 2023 08:03:04 GMT

Hi @Andrenaje

Thanks for coming here.

When was the last time you topped up the account?

Can you top up if you call 150 and use the automated service?

Leanne 🙂