topic Re: Data has not renewed in Pay as you go

Data has not renewed

rxpk — Sat, 04 Feb 2023 23:59:54 GMT

Hello,

I'm registered on a £10 subscription pack with direct card payments, and it was meant to renew today. My money has left my bank account, but my data and minutes have not been renewed. Please help?

Thanks 🙂

Re: Data has not renewed

rxpk — Sun, 05 Feb 2023 00:01:22 GMT

This happened to me too! I had plenty of data and then all of it disappeared all of a sudden without me having done anything to it. Have you been able to receive assistance on this?

Re: Data has not renewed

XRaySpeX — Sun, 05 Feb 2023 00:43:12 GMT

@rxpk : Yes, the other OP did but never took it up. Perhaps you will.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Data has not renewed

Katie_B — Sun, 05 Feb 2023 07:57:13 GMT

Hello @rxpk.

What reports back when you text BA to 150?

Katie