topic Re: Switching to monthly payment in Pay as you go

Switching to monthly payment

aastha18 — Thu, 02 Feb 2023 12:23:42 GMT

Hi, I am currently using my EE sim service by monthly top-ups. However I wish to switch to monthly payment option by by debit card. Whenever I go to choose my subscription pack, add my card details and click on confirm details the continue, the page automatically refreshes and doesn't let me proceed further. Can I get help as to why this is happening.

Thank you

Re: Switching to monthly payment

XRaySpeX — Thu, 02 Feb 2023 12:48:55 GMT

@aastha18 : Before choosing a pack are you going in your online MyEE to "Set up Card Payments" in the middle of its landing page:

Re: Switching to monthly payment

aastha18 — Thu, 02 Feb 2023 16:42:30 GMT

Yes that is excaclty what I do, its still not working.

Re: Switching to monthly payment

Leanne_T — Thu, 02 Feb 2023 17:00:25 GMT

Hi @aastha18

If this is not working please call us on 150 and the team will help you get this set up 🙂

Leanne.