topic Re: Buying data in Pay as you go

Buying data

Les58 — Thu, 02 Feb 2023 01:54:18 GMT

I log into my account and try to buy an add on data bundle but all I get is "Forbidden you don't have permission to access this resource" can anyone tell me what is going on.

Re: Buying data

Jon_K — Thu, 02 Feb 2023 08:27:18 GMT

Hi @Les58

Is this happening on both the app and online?

Are you the account holder?

Jon

Re: Buying data

Les58 — Thu, 02 Feb 2023 08:35:05 GMT

Hi Jon_K

Yes I am the account holder and it is happening on app and on line, thanks for answering.

Les58

Re: Buying data

Jon_K — Thu, 02 Feb 2023 09:24:26 GMT

Thanks @Les58

If you're already set up as the account holder, I'd recommend getting in touch with our Customer Care team.

They'll be able to check your account to see why this is happening.

Jon

Re: Buying data

XRaySpeX — Thu, 02 Feb 2023 10:20:58 GMT

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available. To avoid the "Forbidden" msg, make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.