topic Re: Top up payment in Pay as you go

Top up payment

Joya — Wed, 01 Feb 2023 12:37:43 GMT

Hi I’ve topped up my account £30 but it hasn’t given me any extra data. What am I not doing right?

Re: Top up payment

Chris_B — Wed, 01 Feb 2023 12:46:53 GMT

@Joya You need to purchase a data bundle if you only require more data. Credit on your account can not be used for on the fly data usage. Only calls and text can use credit like that.

Re: Top up payment

Leanne_T — Wed, 01 Feb 2023 14:02:18 GMT

Hi @Joya

Thanks for coming to the community.

You can purchase a data add-on by visiting add-on.ee.co.uk when not connected to WiFi, this will show you all the available data add-ons.

Thanks 🙂

Leanne.

Re: Top up payment

Joya — Wed, 01 Feb 2023 18:36:00 GMT

Thanks Leanne; this worked! I had no idea I had to switch off wifi to access “add data”? Wasn’t that easy though as I had to switch wifi on/off after I entered my ph number to be topped up as the “captcha” picture wouldn’t show; then switch on/off to enter my credit card details;; rather confusing! However, I was able to use the 30£ credit that I’d already paid; whew! Cheers again! 👋

Re: Top up payment

Leanne_T — Wed, 01 Feb 2023 18:56:40 GMT

Thanks for coming back and letting us know @Joya

Leanne 🙂