topic Re: Pack hasn't started in Pay as you go

Pack hasn't started

Vgvcfggff — Wed, 01 Feb 2023 15:10:13 GMT

My pack hasn't started this morning, the website says it will start tomorrow, which makes my 7 day pack start after 8 days. The app says it will start tomorrow on the 1st of February?, Today is the 1st of February. Has your whole system added a non existent day between the end of January and the beginning of February?

Re: Pack hasn't started

Leanne_T — Wed, 01 Feb 2023 16:13:14 GMT

Hi @Vgvcfggff

Thanks for coming to the community.

Can you text NOW to 150, does this activate the pack for you?

Leanne.

Re: Pack hasn't started

XRaySpeX — Wed, 01 Feb 2023 17:02:28 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Pack hasn't started

Vgvcfggff — Wed, 01 Feb 2023 18:37:15 GMT

Hi, no 150 says it will start tomorrow, and the app still says it will on the 1st February which it still insists is tomorrow. I'll just wait until tomorrow and see what happens. As long as I get 7 days and it doesn't revert to the correct day and only give me 6 days.

Thanks

Re: Pack hasn't started

Katie_B — Thu, 02 Feb 2023 08:07:20 GMT

Thanks for getting back to us @Vgvcfggff.

Does this happen every month?

Has your pack started?

Katie

Re: Pack hasn't started

Vgvcfggff — Thu, 02 Feb 2023 09:04:58 GMT

Hi. No first time. So my pack has now started, just very strange that a whole day was missed. The SMS says starts today, 2/02/23 and will renew in 7 days 09/02/23. BUT, the app on the other hand has now decided that today is the 2nd of February, and as this pack started as it kept saying on the 1st February, I only have 6 days left. ????

Re: Pack hasn't started

Katie_B — Thu, 02 Feb 2023 10:05:36 GMT

Hello @Vgvcfggff.

Thanks for confirming.

I have sent you a private message for more details.

Katie