topic Free Boost Add ons in Pay as you go

Free Boost Add ons

Suevc123 — Wed, 01 Feb 2023 11:34:34 GMT

Hi I am on a pay as you go and every three months I am given a free boost I have a choice of extra minutes or Data

my problem is that every time I reach the thee months and try to add my free boost it doesn’t highlight the option for me to add this to my account so I loose my free boost can you help with this please? I have tried the EE web and the EE app and neither works.

thanks Sue

Re: Free Boost Add ons

Katie_B — Wed, 01 Feb 2023 13:28:50 GMT

Hello @Suevc123.

I am sorry to hear this is happening.

Have you tried texting BOOST to 150?

Katie 🙂

Re: Free Boost Add ons

Suevc123 — Wed, 01 Feb 2023 13:51:31 GMT

Hi Katy

yes I sent a text message to 150

Manx they couldn’t help me just sent me different packages. This was no help at all

Re: Free Boost Add ons

Katie_B — Wed, 01 Feb 2023 14:35:13 GMT

Thanks for getting back to me @Suevc123.

I would recommend notifying our customer care team on 150.

The team will be able to view your pack and account settings and update anything should it need updating.

Please be sure to keep us posted here on the community.

Katie