topic Re: Opted to not renew pack, but been deleted immediately in Pay as you go

Opted to not renew pack, but been deleted immediately

asdanszx — Mon, 03 Oct 2022 19:58:47 GMT

I had a £15 pack on my account, but do not want to renew it automatically each month so I called 150 and chose the option to cancel. I presumed it would still leave me with the pack until it expired, because I’ve already paid for it, but it’s been removed straight away….? I would like it back somehow……?

Re: Opted to not renew pack, but been deleted immediately

XRaySpeX — Mon, 03 Oct 2022 20:17:27 GMT

You should have just texted STOP PACK to 150 to stop it auto renewing. By speaking to CS on 150 probably they took you at your word to cancel.

Re: Opted to not renew pack, but been deleted immediately

Leanne_T — Tue, 04 Oct 2022 07:50:34 GMT

Hi @asdanszx

Thanks for coming here.

If you give us another call on 150, the team will see what they can do to help.

Thanks.

Leanne.

Re: Opted to not renew pack, but been deleted immediately

Jakir1995 — Wed, 01 Feb 2023 08:17:09 GMT

I wan to change my Bank account details.Because in the last month I paid for top up from my uncle bank.Now I have bank account and want to remove last bank account

Re: Opted to not renew pack, but been deleted immediately

Katie_B — Wed, 01 Feb 2023 08:20:07 GMT

Hello @Jakir1995.

Please follow these steps to update your details:

go to Menu > Bills and payment > Make a payment.
view the cards you're using and make a change.

Katie

Re: Opted to not renew pack, but been deleted immediately

XRaySpeX — Wed, 01 Feb 2023 08:48:26 GMT

@Katie_B : There is no Bills and Payment for PAYG.

@Jakir1995 : From your online MyEE go to Menu > A/c Settings > Manage your Cards.