topic Re: 70GB SIM plan dissappeared in Pay as you go

70GB SIM plan dissappeared

Sajidah13 — Sun, 29 Jan 2023 23:12:41 GMT

I have applied the new pay as you go SIM with £20 70GB SIM plan and tried to transfer my number to EE. When I activate the sim I cannot find the new 70GB SIM plan and it will not let me transfer my number.

Re: 70GB SIM plan dissappeared

XRaySpeX — Sun, 29 Jan 2023 23:16:36 GMT

@Sajidah13 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: 70GB SIM plan dissappeared

Sajidah13 — Sun, 29 Jan 2023 23:29:06 GMT

Your current balance as of today 23:27 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: 70GB SIM plan dissappeared

Katie_B — Mon, 30 Jan 2023 08:57:46 GMT

Thanks for getting back to us @Sjidah13.

It can take up to 24 hours to activate, are you still experiencing this today?

Katie

Re: 70GB SIM plan dissappeared

Sajidah13 — Mon, 30 Jan 2023 19:55:10 GMT

Hi,

Yes I cannot see the £20 70GB subscription pack available on my EE to purchase.

Also when I enter my current EE number it says

“Please make sure you enter the right phone number. It must be a UK phone number and start with 07.”

Although the number has been entered correctly. It will not proceed to next page for number transfer.

Re: 70GB SIM plan dissappeared

XRaySpeX — Mon, 30 Jan 2023 19:59:59 GMT

@Sajidah13 wrote:

I cannot see the £20 70GB subscription pack available on my EE to purchase.

Are you saying you have bought this pack or that you are intending to buy it?

The normal £20 pack comes with 30GB, not 70GB.

Re: 70GB SIM plan dissappeared

Sajidah13 — Tue, 31 Jan 2023 19:48:33 GMT

I ordered this sim. however when I activated it and set up my EE, I can’t see the 70GB available for me to purchase

Re: 70GB SIM plan dissappeared

XRaySpeX — Tue, 31 Jan 2023 19:53:42 GMT

How much did you pay for it?

Re: 70GB SIM plan dissappeared

Sajidah13 — Tue, 31 Jan 2023 20:26:02 GMT

I figured it now. I had to purchase the £20 subscription pack for it to apply the extra 40GB promotional offer.

Re: 70GB SIM plan dissappeared

XRaySpeX — Tue, 31 Jan 2023 20:32:56 GMT

In other words, you got it free & you'd yet to top up.