topic Re: Content lock in Pay as you go

Content lock

Azimdad41 — Tue, 17 Jan 2023 15:42:43 GMT

How do I remove content lock

Re: Content lock

XRaySpeX — Tue, 17 Jan 2023 15:59:31 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content lock

Raz778866 — Tue, 31 Jan 2023 14:58:08 GMT

How do I remove content lock

Re: Content lock

Leanne_T — Tue, 31 Jan 2023 15:42:41 GMT

Hi @Raz778866

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Content lock

Raz778866 — Tue, 31 Jan 2023 15:43:52 GMT

Pay as you go

Re: Content lock

Leanne_T — Tue, 31 Jan 2023 16:34:21 GMT

Hi @Raz778866

You would need to call us on 150 and the team will let you know what is required to remove the content lock.

Leanne 🙂