topic Re: PAYG Payment Error in Pay as you go

PAYG Payment Error

JCBB — Mon, 30 Jan 2023 23:59:32 GMT

I have just moved onto PAYG as my contract ended.

I am trying to get a new PAYG pack sorted on My EE account. I keep getting errors when logging in, via the app, mobile browser and laptop browser.

I just want to buy a PAYG pack on My EE to get the 10% off and when I try on my laptop it gets as far as contacting with my bank and then it fails saying webpage is not working.

Re: PAYG Payment Error

XRaySpeX — Tue, 31 Jan 2023 01:07:13 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: PAYG Payment Error

JCBB — Tue, 31 Jan 2023 11:30:45 GMT

I have already contacted them to do this

Re: PAYG Payment Error

Leanne_T — Tue, 31 Jan 2023 11:45:39 GMT

Hi @JCBB

What did the team advise when you called?

Thanks 🙂

Leanne.