topic Re: Problems with my EE plan in Pay as you go

Problems with my EE plan

oskarpiwo70 — Sun, 29 Jan 2023 14:50:22 GMT

Hello everyone. My EE data bundle was meant to renew yesterday but it seems that it didn't. It says that there was a problem with my payment but when I press into Manage Payments it keeps giving me an error. I can't start a conversation with an employee either but I think that is because its a Sunday. If anyone knows how to help it would be appreciated. Thanks.

Re: Problems with my EE plan

XRaySpeX — Sun, 29 Jan 2023 15:44:15 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Problems with my EE plan

oskarpiwo70 — Sun, 29 Jan 2023 16:44:32 GMT

It says my balance is £0, but as I said, my issue seems to be with the payment page.

Re: Problems with my EE plan

XRaySpeX — Sun, 29 Jan 2023 16:47:46 GMT

@ the rest of the response?

Re: Problems with my EE plan

oskarpiwo70 — Sun, 29 Jan 2023 17:20:19 GMT

Is this what you meant?

Re: Problems with my EE plan

James_B — Mon, 30 Jan 2023 08:13:58 GMT

Hi @oskarpiwo70,

Are you still having problems topping up?

James

Re: Problems with my EE plan

XRaySpeX — Mon, 30 Jan 2023 11:52:26 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Problems with my EE plan

oskarpiwo70 — Mon, 30 Jan 2023 19:44:20 GMT

Hi no sorry I just rechose my bundle on my ee and that seemed to fix it, i think it mightve just been a glitch.

Re: Problems with my EE plan

Christopher_G — Tue, 31 Jan 2023 07:49:35 GMT

OK, thanks for coming back to let us know, @oskarpiwo70.

Glad it's working for you now. 🙂

Chris