topic Re: PACKS ERROR in Pay as you go

PACKS ERROR

_kayak_ — Mon, 30 Jan 2023 10:12:18 GMT

Hi, I'm trying to add a data pack for my PAYG phone but just been getting 'PACKS ERROR We're working on fixing this page' for several days now.

1) Any ideas when this will be fixed?

2) Any work arounds e.e. using Text Pack etc (though not sure how you specify what pack you want? in this case I'm just looking for 150Mb for 30 days.

Thanks !

Re: PACKS ERROR

Leanne_T — Mon, 30 Jan 2023 11:33:04 GMT

Hi @_kayak_

Thanks for coming here.

Have you had this pack previously?

Can you text ALL PACKS to 150, does the pack show in the reply?

You can purchase a data add-on by visiting add-on.ee.co.uk when not connected to WiFi.

Leanne.

Re: PACKS ERROR

XRaySpeX — Mon, 30 Jan 2023 12:11:55 GMT

2) Text PACK05 to 150.

Re: PACKS ERROR

_kayak_ — Mon, 30 Jan 2023 12:24:51 GMT

Thanks.. appreciate the help, though I ended up taking out a low cost contract as trying to buy packs was too painful and ended up going round in circles (e.g. errors unless you switch off WiFi, sending texts to 150 did not help). There seems to be a lot of friction with PAYG !

Re: PACKS ERROR

Leanne_T — Mon, 30 Jan 2023 12:36:32 GMT

Thanks for coming back and letting us know @_kayak_

Leanne.