topic Mobile data payment issue in Pay as you go

Mobile data payment issue

rachaelf572 — Sun, 29 Jan 2023 19:30:42 GMT

Hi,

I am trying to set up a direct payment for ee data 15GB, unlimited tests and unlimited minutes.

I'm having a problem when I am entering in my payment detail I can't continue with the application.

Re: Mobile data payment issue

XRaySpeX — Sun, 29 Jan 2023 19:47:58 GMT

@rachaelf572 : What problem are you having with your payment details?

Re: Mobile data payment issue

rachaelf572 — Sun, 29 Jan 2023 20:14:52 GMT

I have a sim card and I am trying to select the 15gb direct debit plan but once I enter in my card details and billing address I can't get any further. The page doesn't let me continue even though I have entered all the information.

Re: Mobile data payment issue

James_B — Mon, 30 Jan 2023 08:44:16 GMT

Hi @rachaelf572,

Welcome to the EE Community. 🙂

Please can you try a different web browser and let me know if you see the same issue?

Thanks

James