topic Re: Sim Card hasn’t arrived in Pay as you go

Sim Card hasn’t arrived

legeto — Fri, 27 Jan 2023 18:43:44 GMT

I have ordered a pay as you go SIM card and it has been nearly 2 weeks and I haven’t received my SIM card.

please help me.

XRaySpeX — Fri, 27 Jan 2023 19:02:12 GMT

SIMs are sent by Royal Mail 2nd classe post. I just received a letter today 17 days after it was posted.

legeto — Fri, 27 Jan 2023 19:31:35 GMT

any other help ? i cant wait forever i need new card as terminating my cotract, thanks

XRaySpeX — Fri, 27 Jan 2023 19:33:16 GMT

You don't have a contract. It's PAYG!

legeto — Fri, 27 Jan 2023 19:50:53 GMT

I meant I ended my cell phone contract thats why ordered payg sim card

Christopher_G — Sat, 28 Jan 2023 08:18:28 GMT

Did you put in your 30 days notice to cancel and change to pay as you go, @legeto?

If so, you don't receive a new SIM card, your current one just changes from contract to pay as you go 30 days later.

Chris

legeto — Sat, 28 Jan 2023 13:53:19 GMT

I haven't put notice yet,wanted to get payg card then put notice

Christopher_G — Sat, 28 Jan 2023 13:56:25 GMT

Are you looking to keep the same number, @legeto?

Chris

legeto — Sat, 28 Jan 2023 14:06:24 GMT

no, I want new number.

Christopher_G — Sat, 28 Jan 2023 14:10:16 GMT

OK, thanks for confirming, @legeto.

I'd suggest either calling our Mobile Care team to check the order or pop into your nearest EE store.

Chris