topic Re: SimCard in Pay as you go

SimCard

dogayesil — Fri, 20 Jan 2023 11:26:56 GMT

Hi,

I have a EE pay-as-you-go sim card that I've been using for 2 years. However, I changed my sim card to another one as I was in a different country.

I got back to London again and when I was changing my sim card, I realised that I forgot my EE sim card in that country.

I don't wanna purchase another sim card as I don't wanna change my phone number etc. So how could I solve this problem? Could I use an e-Simcard without changing my phone number?

My phone is Samsung S20.

Thank you in advance.

Kind regards.

Re: SimCard

Chris_B — Fri, 20 Jan 2023 11:31:57 GMT

@dogayesil ESim are only available for contract customers. You need to request a replacement SIM card. You can go to an EE store ( you’ll need photo ID ) and request a replacement or you can call customer services to request one and it’ll be posted to you.

Re: SimCard

dogayesil — Fri, 20 Jan 2023 13:42:11 GMT

I have requested a replacement of my SIM card however I typed in my old address. How could I cancel it or change the address?

Re: SimCard

Leanne_T — Fri, 20 Jan 2023 15:15:14 GMT

Hi @dogayesil

Thanks for coming here.

If you call us from any phone on +44 7953966250 and the team will get the address updated and a replacement SIM sent to the correct address.

Leanne.

Re: SimCard

dogayesil — Sat, 21 Jan 2023 09:35:52 GMT

Hi,

thank you for your reply.

However, ı am unable to make calls. Is there any other option ı could do?

Could ı email them instead?

thanks

Re: SimCard

James_B — Sat, 21 Jan 2023 10:07:33 GMT

Hi @dogayesil,

Sorry, we our Customer Care Team aren't contactable via email.

You can call +44 7953966250 from any phone.

James

Re: SimCard

dogayesil — Thu, 26 Jan 2023 08:36:49 GMT

I have requested a replacement of my SIM card for my current address however I have not still received yet.

Re: SimCard

James_B — Thu, 26 Jan 2023 09:59:32 GMT

Hi @dogayesil,

When did you order your new SIM?

They should normally arrive within 2-5 working days.

James