topic Re: Hello in Pay as you go

Hello

Anacristinaq — Sun, 22 Jan 2023 23:42:19 GMT

Hello ! My sim not working. Someone can help me ?

Re: Hello

Christopher_G — Mon, 23 Jan 2023 07:59:44 GMT

Hi @Anacristina1

Welcome to the community.

How long have you had this problem for? Has the SIM card ever worked? Is it a pay as you go SIM or a Pay Monthly contract SIM?

Chris

Re: Hello

Anacristinaq — Mon, 23 Jan 2023 08:03:20 GMT

It’s a pay as you go sim .
It works last month. I don’t top up more then 6 months. You know if I top up it’s still working?

Re: Hello

Christopher_G — Mon, 23 Jan 2023 08:05:21 GMT

Have you made a call or send a text message on the device in the last six months, @Anacristinaq?

Chris

Re: Hello

Anacristinaq — Mon, 23 Jan 2023 08:06:06 GMT

Yes ! I just received some text messages

Re: Hello

Christopher_G — Mon, 23 Jan 2023 08:11:50 GMT

OK thanks, @Anacristinaq

I think it would be best if you to speak to our Mobile Care team so they can look into this for you.

Chris

Re: Hello

XRaySpeX — Mon, 23 Jan 2023 12:10:20 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.