topic What's the difference between a ee Pay monthly sim and a PAYG one? in Pay as you go

What's the difference between a ee Pay monthly sim and a PAYG one?

Zuleika — Sat, 21 Jan 2023 22:19:43 GMT

I've seen it written somewhere that if you swap from a monthly plan to PAYG keeping the same number you need to ask for a new SIM

Apparently not all ee agents discussing this change know that .

Re: What's the difference between a ee Pay monthly sim and a PAYG one?

XRaySpeX — Sat, 21 Jan 2023 22:32:38 GMT

@Zuleika : No, you should be able the continue using the same SIM. You 1st have to call CS to give 30 days notice of your contract & ask to be moved to PAYG. Your SIM then takes on a PAYG plan.

Re: What's the difference between a ee Pay monthly sim and a PAYG one?

Zuleika — Mon, 23 Jan 2023 18:31:52 GMT

Thing is I've done all of that but issues remain despite many conversations with various agents.
Now I have the sim they sent on the 17th in my phone ,I got another message on the phone on the 21st saying "a new sim is on it's way ". Hence my question.

Sent from my iPad

Re: What's the difference between a ee Pay monthly sim and a PAYG one?

Chris_B — Mon, 23 Jan 2023 18:55:09 GMT

@Zuleika There was once a need for a new sim but that no longer applies.