topic Package failed to activate in Pay as you go

Package failed to activate

Imbisat — Fri, 20 Jan 2023 09:40:46 GMT

I just recently moved to UK.i purchase mobile sim for a pound and then top up 20 pounds but the 10 pound package is not getting activated.it shows 20 pound in my credit but no package is activated.i tried different packages to activate but none of the package gets activated and the customer service never picks the call so am highly disappointed with

Re: Package failed to activate

Leanne_T — Fri, 20 Jan 2023 11:18:34 GMT

Hi @Imbisat

Thanks for coming to the community.

Can you text ALL PACKS to 150 and use the text code in the reply to activate the pack you would like, does this work for you?

Leanne.

Re: Package failed to activate

XRaySpeX — Fri, 20 Jan 2023 13:53:26 GMT

@Imbisat : What does texting AL to 150 from it fully report verbatim (it is free)?

Text PACK10 to 150 to buy the pack.