topic Re: No signal or data in Pay as you go

No signal or data

hortonsassembly — Wed, 18 Jan 2023 22:07:52 GMT

Hi,

I am on pay as you go and have 30GB of data however since last night it’s not connecting to the internet. I also have no signal but can still call and text? I have restarted the phone, reset the network settings and took the sim card out, please help?

Thanks

Re: No signal or data

bristolian — Wed, 18 Jan 2023 22:56:47 GMT

Mobile data uses the same network signal as calls & texts, so if you have no coverage then the only way you will be able to make & receive calls is by using WiFi-calling. If you've removed the SIM, it will stop WiFi-calling from working.

If you are using WiFi without a SIM, it follows that your internet connection has nothing to do with EE's mobile network.

Re: No signal or data

hortonsassembly — Wed, 18 Jan 2023 23:00:07 GMT

There is a SIM card in the phone however I can’t use my data but I can make calls and send texts

Re: No signal or data

XRaySpeX — Thu, 19 Jan 2023 00:08:20 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?