topic Re: Updated Number Topped Up Old number in Pay as you go

Updated Number Topped Up Old number

stevebell84 — Tue, 17 Jan 2023 21:16:19 GMT

Hello,

I recently changed my number, I bought a new sim and updated the number in my EE account. Then I topped it up but the money went onto my old sim???

I found this by sitting on the phone to customer service for over an hour.

My question is, will this update itself or will the top up transfer over to the new number ahhh help @Everyone

Re: Updated Number Topped Up Old number

Chris_B — Tue, 17 Jan 2023 21:28:40 GMT

@stevebell84 You should of created a new EE account. Your old number is has its own account and you topped that up. A new PAYG number means a new account and you can not change the number on it as that’s the account.

Re: Updated Number Topped Up Old number

XRaySpeX — Tue, 17 Jan 2023 22:28:10 GMT

PAYG credit is not transferable.

You may have created a new a/c for your new no. within your MyEE but you forgot to switch to it before topping-up. In the Menu there is a "Switch A/c" drop-down.