topic Re: Pack Didn't Renew in Pay as you go

Pack Didn't Renew

AvaRose90 — Mon, 16 Jan 2023 22:37:45 GMT

Hello,

I recently topped up with £10 for my £5 pack to automatically renew however it never did and now I've only got 28p left on my phone. The £10 has disappeared even though I received a text stating that my current balance was £10:28. Any advice would be appreciated.

Re: Pack Didn't Renew

XRaySpeX — Mon, 16 Jan 2023 22:39:44 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Pack Didn't Renew

AvaRose90 — Mon, 16 Jan 2023 22:42:16 GMT

Your current balance as of today 22:18 is £0.28. Your last top up was £10.00

For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Pack Didn't Renew

XRaySpeX — Mon, 16 Jan 2023 22:48:01 GMT

You have no pack. If you want the £5 pack you need to top-up at least £5 & then text PACK05 to 150. The £10 must have gone on chargeable calls & texts while you had no pack.

Re: Pack Didn't Renew

AvaRose90 — Mon, 16 Jan 2023 23:02:06 GMT

Thank you for your reply.

I topped up the night before it was to renew and didn't make any calls or texts and data was turned off.

Re: Pack Didn't Renew

AvaRose90 — Mon, 16 Jan 2023 23:07:14 GMT

Re: Pack Didn't Renew

Leanne_T — Tue, 17 Jan 2023 08:05:23 GMT

Hi @AvaRose90

Thanks for coming here.

To get this looked into, please give us a call on 150 or 0800 079 8586 and the team can get your account checked and help you further.

Leanne 🙂