topic Re: PAYG add-ons while roaming in Pay as you go

PAYG add-ons while roaming

moomin — Mon, 16 Jan 2023 13:15:10 GMT

Hello. I am a PAYG customer in Spain who needs to call a UK number. What is my best option using packs or add-ons to avoid paying standard charges? For instance, can I use the allowance from the 100 minute add-on (1 day) to call the UK from Spain? Many thanks.

Re: PAYG add-ons while roaming

Chris_B — Mon, 16 Jan 2023 13:23:34 GMT

@moomin You can use your pack allowance while there.

Re: PAYG add-ons while roaming

XRaySpeX — Mon, 16 Jan 2023 13:23:49 GMT

You may use your allowances from your UK packs & add-ons in the EU, providing you used that PAYG SIM to make a call or text in the UK beforehand.

Re: PAYG add-ons while roaming

moomin — Mon, 16 Jan 2023 13:40:12 GMT

That's very helpful. Thank you.

The last time I used the PAYG SIM in the UK was September 2021, more that a year ago. Does this affect anything? Thanks again.

Re: PAYG add-ons while roaming

XRaySpeX — Mon, 16 Jan 2023 14:05:00 GMT

It counts if it's the same SIM.