topic Re: Subscription packs in Pay as you go

Subscription packs

Brennandinho — Thu, 12 Jan 2023 17:20:03 GMT

I've set up my account to automatically pay each month and it shows 10% discount on the packs page on the pack I've selected. It was due to be renewed today but I had no service and get a message saying to top up my account. Why? Why is it so unclear as to what is set up and if showing I've set up auto payments (green tick next to 10% discount) why isn't it actually doing what's been asked? I've had issues with this whole thing being unclear since I joined. Why is it not simple to see what you're signed up for and for it to work?

Re: Subscription packs

XRaySpeX — Thu, 12 Jan 2023 18:30:41 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Subscription packs

Brennandinho — Thu, 12 Jan 2023 18:48:21 GMT

Sorry mate that's no help but thank you. I know about 150 but I've set up auto renewal which doesn't work. That my question, why I s it not doing what it's set up to do? What the point if it doesn't work?

Re: Subscription packs

XRaySpeX — Thu, 12 Jan 2023 18:53:27 GMT

I can't tell you w/out seeing the AL response.