topic roaming in Pay as you go

roaming

Evgen — Thu, 12 Jan 2023 17:37:03 GMT

Im abroad. Tried to activate new sim card(pay as you go), but can't. Cannot call, cannot text to 150. Nothing. 4g connection exist but without Internet connection. Could you please activate my sim somehow?

Re: roaming

bristolian — Thu, 12 Jan 2023 18:05:14 GMT

New PAYG SIMs need to be used on EE's UK network first, before they will work abroad - there is no workaround for this.

What's the reason for the new SIM?

Re: roaming

Evgen — Fri, 13 Jan 2023 07:40:11 GMT

Bought it in Poland. We have very expensive data packages for Switzerland, about 10 thousands euro per Gb. So I wanted to travel with this SIM to Switzerland.

Re: roaming

Leanne_T — Fri, 13 Jan 2023 07:43:17 GMT

Hi @Evgen

To use the pay as you go SIM card abroad, this would have needed to be used to make a call or send a text in the UK on the EE network. Once you return to the UK and use the SIM card this will activate for you.

Leanne.

Re: roaming

Evgen — Fri, 13 Jan 2023 07:51:05 GMT

Super, thanks. Didn't know. I've never been in UK yet, probably good option to visit now.

Re: roaming

Leanne_T — Fri, 13 Jan 2023 07:52:01 GMT

No problem @Evgen

Leanne 🙂