topic Re: credit in Pay as you go

credit

fiveskinz — Mon, 09 Jan 2023 15:00:39 GMT

Hi all

The EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's still telling me I've not enough credit. I know I have enough credit because I manually topped up and the money has been taken from my card.

Could anyone please explain

Thanks

Re: credit

James_B — Mon, 09 Jan 2023 17:16:57 GMT

Hi @fiveskinz,

Welcome back to the community. 🙂

What response do you get if you text BALANCE to 150?

James

Re: credit

fiveskinz — Mon, 09 Jan 2023 19:07:59 GMT

£15.15

Re: credit

Leanne_T — Tue, 10 Jan 2023 08:29:40 GMT

Hi @fiveskinz

Thanks for coming here.

Could you let us know the full reply you get after texting BALANCE to 150 from the SIM?

Leanne 🙂

Re: credit

fiveskinz — Tue, 10 Jan 2023 14:40:44 GMT

Your current balance as of today 19:05 is £15.15. Your last top up was £10.00 on 08/01/2023 at 22:26. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: credit

Leanne_T — Tue, 10 Jan 2023 14:58:31 GMT

Thanks @fiveskinz

Can you text ALL PACKS to 150, the reply will show all available packs and how to activate the pack, can you try this for the pack you want to add?

Leanne.

Re: credit

XRaySpeX — Tue, 10 Jan 2023 16:36:43 GMT

Try texting PACK10 to 150. Is it now active?

Re: credit

fiveskinz — Tue, 10 Jan 2023 16:46:17 GMT

If i select a new pack will i retain all of my boosts that ive collected. Ive collected over 25 boosts which i dont want to loose

Re: credit

XRaySpeX — Tue, 10 Jan 2023 16:59:15 GMT

Yes, as long as you are not switching from a pack of under £10.

Re: credit

fiveskinz — Tue, 10 Jan 2023 16:59:45 GMT

All sorted now, thanks for all your help

Re: credit

fiveskinz — Tue, 10 Jan 2023 17:01:51 GMT

Thank you for your time & advice but xrayspex has sorted it out for me

Re: credit

XRaySpeX — Tue, 10 Jan 2023 17:02:01 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: credit

Peterdula — Sun, 05 Mar 2023 11:17:09 GMT

150

Re: credit

Christopher_G — Sun, 05 Mar 2023 13:59:39 GMT

Hi @Peterdula

Is there something we can help you with?

Chris

Re: credit

apriliacombes11 — Mon, 21 Aug 2023 09:01:24 GMT

This keeps on happening to me and I want my money back that in there

Re: credit

Christopher_G — Mon, 21 Aug 2023 11:10:35 GMT

Hi @apriliacombes11

What is your current balance and which pack are you trying to buy?

Chris