topic Re: Problems SIM card in Pay as you go

Problems SIM card

SERHII3 — Thu, 05 Jan 2023 17:34:27 GMT

Good evening. I came to England with my family from Ukraine. I bought a SIM card and topped up my account. The service is not connected. could you help me?

phone number : xxxxxxxxxxx. card code: xxxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Problems SIM card

XRaySpeX — Thu, 05 Jan 2023 20:34:52 GMT

@SERHII3 : You still have £30 credit but no pack. If it's the £30 pack you want text PACK30 to 150 to buy it.

Re: Problems SIM card

SERHII3 — Fri, 06 Jan 2023 07:31:40 GMT

the problem is that the message is not sent to the specified number. writes a message about the sending error

Re: Problems SIM card

Christopher_G — Fri, 06 Jan 2023 08:15:18 GMT

Hi @SERHII3

If you dial 150, does the call connect?

Chris

Re: Problems SIM card

SERHII3 — Fri, 06 Jan 2023 08:17:49 GMT

No. The connection is immediately reset

Re: Problems SIM card

Christopher_G — Fri, 06 Jan 2023 08:22:58 GMT

It may be worth calling us from a different phone, or popping into your nearest EE store so that we can check your account, @SERHII3.

Chris

Re: Problems SIM card

SERHII3 — Fri, 06 Jan 2023 08:26:18 GMT

can you do this remotely? if I provide you with a phone number and a sim number? I just don't speak English very well.

Re: Problems SIM card

XRaySpeX — Fri, 06 Jan 2023 10:41:10 GMT

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.