I've used data but it isn't showing

icantthink — Wed, 04 Jan 2023 17:37:14 GMT

I've got £10/5GB pack, and I got the app. I had 20GB (because of the extra 15GB) available in my account, and I used some. My phone says I've used just over 19 megabytes but the app and website still shows 20GB left. I saw others with this problem but the difference with me is that even when I send BALANCE to 150 it says 20GB left. I'm worried I'm going to get charged even though I've paid for some. Is there a way to tell for sure what I've used (so I know I'm using data from the right place)?

Re: I've used data but it isn't showing

XRaySpeX — Wed, 04 Jan 2023 22:05:55 GMT

@icantthink : Sending BALANCE to 150 is to know for sure.

What your phone knows depends on whether you've synchronised its reporting period with EE's.

topic I've used data but it isn't showing in Pay as you go

I've used data but it isn't showing

Re: I've used data but it isn't showing