topic Re: Transferring my number and my £20 payg in Pay as you go

Transferring my number and my £20 payg

Adnan7861 — Thu, 29 Dec 2022 15:44:34 GMT

Hi guys,so I recently decided to move to ee. I bought a payg pack the £20 which gives you an extra 40gb data.I decided to also transfer my number online when buying the pack as it gave me the option to.today I recieved my pack at 2pm.I currently have my sim in my phone and I just want to know how long till my old number transfers over and if I will get the £20 pack without having to buy it again.I moved from giffgaff to ee.

Re: Transferring my number and my £20 payg

XRaySpeX — Thu, 29 Dec 2022 18:52:09 GMT

Your no. should be ported within 1 working day of you activating your EE SIM. Porting will have no effect on your existing plan.

Re: Transferring my number and my £20 payg

Adnan7861 — Thu, 29 Dec 2022 23:59:21 GMT

So I have bought an ee sim pack £20 as it gives you extra Gb (40,70gb in total) and I am able to check the pack I have online but it says only 30gb. Please help.

Re: Transferring my number and my £20 payg

Adnan7861 — Fri, 30 Dec 2022 00:00:45 GMT

Thanks,I’ll keep you updated

Re: Transferring my number and my £20 payg

XRaySpeX — Fri, 30 Dec 2022 00:12:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Transferring my number and my £20 payg

XRaySpeX — Fri, 30 Dec 2022 00:34:50 GMT

Look in your online MyEE Add-ons for the other 40GB. Sometimes it doesn't kick in until have exhausted the normal ration.

Re: Transferring my number and my £20 payg

Adnan7861 — Sun, 01 Jan 2023 17:05:07 GMT

I bought the £20 pay as you go pack and it’s been 4 days and they still haven’t transferred my number or gave me the 70gb data pack. I try calling 150 but they are always busy and whenever I click packs info when on call with 150 they tell me I have a £20 pack waiting to start

Re: Transferring my number and my £20 payg

Leanne_T — Tue, 03 Jan 2023 08:27:15 GMT

Hi @Adnan7861

Thanks for coming here 🙂

Can you try texting NOW to 150, does this start the pack for you?

Leanne.

Re: Transferring my number and my £20 payg

Adnan7861 — Tue, 03 Jan 2023 12:52:47 GMT

I bought £20 pack with the sim pay as you go. My number has transferred over but in setting it says it’s the number ee gave me but when you call me it’s my old number.I bought a £20 pack and I want to start it now but whenever I call 150 she says I have a £20 pack waiting to start and when I text NOW to 150 it says something about error. I don’t know how to fix this.I spent £20 and I still haven’t received the data

Re: Transferring my number and my £20 payg

XRaySpeX — Tue, 03 Jan 2023 13:24:55 GMT

Your number porting hasn't completed yet. We've only just come out of a Bank Holiday and it'll take another working day.

Re: Transferring my number and my £20 payg

XRaySpeX — Tue, 03 Jan 2023 18:35:43 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Transferring my number and my £20 payg

Adnan7861 — Wed, 04 Jan 2023 15:35:18 GMT

hi guys,I have bought the £20 pack a few days ago as I am new to ee and I chose to transfer my number.my number and everything else has transferred but my £20 has not started yet.I call 150 and it says I have a £20 pack waiting to start make sure to top up or the cost will be taken from my credit.I text AL and it says I have £0.00 and I call someone as I saw that when you call someone it will start but it just says I can’t make the call and I can leave a message to tell them to text me back.I bought the pack as it only gives you 70gb for new customers.

Re: Transferring my number and my £20 payg

Adnan7861 — Wed, 04 Jan 2023 15:41:15 GMT

Hi guys,I have bought the £20 pack (70gb as I am a new customer) and I decided to transfer my number when I bought it and everything has transferred over but my pack hasn’t started yet.I call 150 and they tell me I have a £20 pack waiting to start make sure I top up as the cost will be taken from my credit and I text START and they tell me I have £0.00 and I saw that if you call someone it will start but I did and it didn’t start. Please help as it’s starting to frustrate me as I paid £20 and still haven’t got my 70gb data

Re: Transferring my number and my £20 payg

XRaySpeX — Wed, 04 Jan 2023 16:02:32 GMT

@Adnan7861 : I ask you again, What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Transferring my number and my £20 payg

Adnan7861 — Wed, 04 Jan 2023 16:03:58 GMT

It says

Your current balance as of today 15:27 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Transferring my number and my £20 payg

XRaySpeX — Wed, 04 Jan 2023 16:12:30 GMT

You don't appear to have a pack. What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: Transferring my number and my £20 payg

Adnan7861 — Wed, 04 Jan 2023 16:15:32 GMT

It says this that to set up card payments but I bought it already the sim with the pack £20 but it won’t give me the data

Re: Transferring my number and my £20 payg

XRaySpeX — Wed, 04 Jan 2023 16:18:26 GMT

@Adnan7861 : & the Allowances bit? I said to use the online MyEE.

Re: Transferring my number and my £20 payg

Adnan7861 — Wed, 04 Jan 2023 16:21:07 GMT

this is my allowances

Re: Transferring my number and my £20 payg

XRaySpeX — Wed, 04 Jan 2023 16:26:21 GMT

Yes, you have no pack but the £20 has disappeared. Complain to where you bought it from.