topic Re: Renewing PayG pack abroad in Pay as you go

Renewing PayG pack abroad

SFC4 — Tue, 03 Jan 2023 17:18:49 GMT

Hello,

I'm currently out of the country. My last PayG pack expired a couple months ago. I just topped up my active EE account and tried to purchase a pack. I've texted 150 (and do get replies) but no indication the pack has activated. MYEE account shows the top up credit but won't allow me to purchase a pack. (It shows a system error message.)

Will my pack activate automatically when I return to the UK when I'm back on the local EE network or is there something else I need to do?

Thanks!

Re: Renewing PayG pack abroad

XRaySpeX — Tue, 03 Jan 2023 18:11:44 GMT

Where are you abroad?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Renewing PayG pack abroad

alilbabba — Thu, 30 Mar 2023 14:37:59 GMT

I have similar situation. PAYG. I'll be out of the country for 90+ days. Want to ensure my number doesn't get locked (or thrown away). Will sending text to 150 keep my number active?

Re: Renewing PayG pack abroad

XRaySpeX — Thu, 30 Mar 2023 14:47:37 GMT

@alilbabba : Where will you be?

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack. Just sending texts from EU are not chargeable.

Re: Renewing PayG pack abroad

alilbabba — Fri, 31 Mar 2023 20:12:18 GMT

I'll be in the US.

Last chargeable action was start of January. I won't be back in the country until October. I've gotten automated texts from 150 and from a Two Factor authentication service for another subscription. Is that enough? Or should I top up every 75/80 days or so?

Re: Renewing PayG pack abroad

XRaySpeX — Fri, 31 Mar 2023 20:20:42 GMT

@alilbabba : Just receiving texts won't keep your SIM alive. They are free wherever you are. You need to send a chargeable text to a pal within every 5.5 months.

Re: Renewing PayG pack abroad

alilbabba — Fri, 31 Mar 2023 20:26:37 GMT

Perfect. Thanks!

Re: Renewing PayG pack abroad

XRaySpeX — Fri, 31 Mar 2023 20:28:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.